Care Worker FAQs
We are here to make finding care work easy. Below are some frequently asked questions but please contact us if your query is not answered.
If you have forgotten your password click on the login button in the top right hand corner of the homepage and then click the I've forgotten my password link. You will be prompted to enter your email address that you registered with and a new password will be sent to your email. Please note passwords are encrypted and Careseekers staff do not have access to them.
Once you have registered with Careseekers you can create your carer profile.
To create your carer profile, you will be asked a series of questions e.g. your skills and experience. Your answers to these questions will form your profile. There is also a space to write a little blurb about yourself.
You must upload a recent photo of yourself to include in your profile.
Once your profile is saved it will appear on the site.
Please note, your saved profile will be checked by our Care Team and will not be live until it is complete and includes a profile.
Please email your photo to firstname.lastname@example.org with your name and we will upload the photo for you.
Once you have created your profile it is saved and you can come back anytime to edit it.
To access your profile, Log into the site and you will be taken to your account. Once logged in you can update your skills, experience, training. You can also change your profile picture.
It is really important that your details are up-to-date so continue to edit your profile.
It is free for care workers to have a profile on the site.
If you do find ongoing work through our site, we collect a small job placement fee of $25 from you for helping you find the job. This placement fee does not apply to one off jobs.
Collecting this small one off job placement fee from you allows us to keep Careseekers running. This includes us having in place public liability insurance to cover you while you are working. Unfortunately you will not be covered by this policy until you have paid the placement fee and we know which job you are doing – we can’t insure you on the job if we don’t have the details of the job!
That’s all! We don’t take an ongoing cut of your pay.
There are no set qualifications you have to have to register as a care worker on the Careseekers platform.
People looking for care workers will require different levels of qualifications and experience.
Obviously, having care industry related qualifications may make you suitable for a wider range of work.
If you feel you want to get, or update, your qualifications in the care industry, we can recommend courses for you to do through our education partner institutions.
To register with Careseekers as a care worker you will need:
- A National Police Check Certificate obtained in the last 12 months – please email email@example.com and we can help you obtain this Certificate.
- Two referees, preferably employment related, who can be called by anyone wishing to engage you through the Careseekers platform.
- 100 points ID e.g. drivers licence, passport
We require all care workers who sign up to the Careseekers platform to have two past employers who can give a valid reference. You do not need to put their details on your profile but you must be able to give their contact details to a potential employer when asked.
A valid reference is:
- Someone who you worked for in the past 1-5 years
- Someone who lives in Australia or can be contacted easily over the phone if living overseas
- Someone who can give an honest review of your relevant work skills (e.g. jobs where you cared for people in their homes or in a facility or did domestic duties in a home)
Don't worry you can get a reference from someone other than a past employer – maybe a teacher or someone from your church.
Only your first name and the initial of your surname appear on your public profile.
Your last name, phone number, email address and physical address do not appear on your public profile.
We require this information for you to register with the Careseekers Platform and it will appear on your private profile only. No one searching the site will see it.
If you have a permanent job, or are going away, and do not wish to be on the Careseekers platform in the immediate future you can hide your profile. This means that you still are able to update your profile and you will still receive communications from Careseekers but people searching for carers will not be able to view your profile. Simply login to your profile and click ‘hide my profile’.
If a potential care client seems suspicious to you (e.g. asking inappropriate questions or wanting to meet up at abnormal times or places) please contact Careseekers staff immediately and we will investigate and remove them from the site if there is any doubt around the legitimate use of the platform.
Once you have completed your profile, it will appear on the Careseekers platform. People looking formcare workers may contact you or invite you to apply for their job
There is a jobs board with all available jobs on it. Simply click on the ‘search for jobs’ button on the top of your care workers portal to view and apply for these jobs.
You are able to set your own rates. You can state your hourly rate on your public profile. Alternatively, you may choose to negotiate a rate based on the job's requirements e.g. you may agree on a weekly rate for a live in care role.
You set your own rates based on your skills and experiences. Most care workers charge between $20-40 per hour. You must not charge a rate lower than the Australian minimum wage, which is %17.70 (as of July 2016).
If you are working as an independent contractor you are responsible for paying your own taxes (including GST) and possibly your own super (if you are working under 30 hours a week). You may want to adjust your hourly rate to reflect taxes and super.
As soon as you activate your profile it is live on our website and people looking for care workers may start contacting you.
You can also start applying for any available jobs.
That's no problem. It is very likely that there is someone looking for a care worker for a couple of hours a day or week.
Make sure you keep updating your profile to reflect your availability.
Everywhere! The location of jobs will be stated on the job description.
It depends on the job. The person needing a care worker will specify if the care worker must drive, and if they must have their own car.
Careseekers is not a care agency. Rather, we are an online platform bringing together people needing care workers and care workers looking for work.
You do not work for Careseekers. Rather you enter into private arrangements with the person needing a care worker. You decide whether you do the care work and negotiate the terms.
Please read our terms and conditions for more information.
Yes. Careseekers provides carers with an alternate way to find short term, casual or long term care work.
Make sure your availability is up-to-date on your profile.
If you are having trouble applying for a job or using the website please call us on 1300 765 465 Monday to Friday between 9am-5pm or email us at firstname.lastname@example.org and we will get back to you ASAP.
If we have not answered your question please contact us directly and we will respond to your enquiry within 24 hours.
When you login to your account, you can click on the “My Timesheets” tab. Then select the "Bank Account Details" option.
Nominate a bank you would like to receive payments in. It will ask you to fill out the following:
- Account Holder Name (The name of the person/ company the bank account belongs to.)
- Account Type (individual/company)
- Bank Account Number
- BSB (Bank State Branch number, usually a six digit number)
Once you have filled in the above information and it is correct, you can click "Save Changes". This will ensure all payments by Careseekers are transferred to the account you nominated once timesheets are approved and paid for.
No, care seekers only respond to the timesheets you send them. They will not see your bank account details. Bank account details are securely stored with our payment partner Stripe. For more information about Stripe, you can visit their site here.
When you login to your account, you can click on the "My Timesheets" tab. Then select the "Submit New Timesheet" option.
It will ask you to choose the Job Title that you have been working for. Please note only jobs that you have applied for or sent messages to will you be able to select.
Select the correct Job and then you can proceed to filling out the date and time. Click “Add More Dates” if you have worked more than one shift. The hourly rate is the one that you and the care seeker have agreed upon for this job. Your Timesheet will calculate the total hours worked, and you can click “Submit” once it is complete.
Your care seeker will receive the timesheet. S/he will have to approve it and pay you.
If a care seeker disagrees with the amount owed they will send you back your timesheet with comments and ask you to resubmit.
Please note only jobs that you have applied for or sent messages to will you be able to select.
If your job does not show up on the dropdown list click on search jobs on the nav bar, find the job and hit apply ( even if you are already working in the job). This job will now show up on the drop down list when you submit a timesheet.
If you are still having issues please call 1300 765 465.
Occasionally, a care seeker may query some of the information you have submitted on your time sheet e.g. hours/date worked, amount owed. If this happens they will send your time sheet back to you noting their query. You can either contact them to discuss or if you have made a mistake, simply correct the time sheet and resubmit it for payment.
Your timesheet needs to be accepted by the care seeker, and then they need to make the payment. Once payment is made by the care seeker, it should take 2-3 working days to arrive in your account. If it is taking longer, please message the care seeker you have been working for to kindly remind them that your payment has not been received yet. If you have further queries in regards to payment, please contact us at 1300 765 465 or email@example.com
An Australian Business Number (ABN) is a unique 11 digit number that identifies your business to the government and community. If you are running your own business in Australia, you need to have an ABN.
Having an ABN means you can find your own work, be in control of the amount you charge and invoice the individual or family seeking your care. Your invoice will require you to put your ABN on it. You will be paid a gross sum and you will be responsible for paying the appropriate taxes to the ATO at the end of each financial year (June 30 of each year). You can apply for an ABN only if you have a valid TFN.
If necessary you can apply for an ABN retrospectively, however it is recommended that you obtain an ABN before using CarePay.
CarePay can be used by care workers who don’t have an ABN only if they are in an employment relationship with the care seeker.
As an individual working as a contract support worker, you might be considered to be operating a business and therefore need to have an ABN, pay tax on this income as a sole trader. You can find out more about when you need an Australian Business Number (ABN) here and whether you would be considered a ‘contractor’ or ‘employee’ here.
Generally if you’re earning over $75,000 from your business annually, you must also be registered for and pay Goods and Services Tax (GST). You can find out more about when you need to be registered for GST here.
Organising an ABN and GST registration is easy and free when you sign up to Airtax.
Generally you need to lodge an annual income tax return if you’re over the age of 18 and have been an Australian resident for the entire tax year, unless you earned less than $18,200 and had no tax withheld or paid no PAYG instalments in the financial year.
As an individual working as a care worker you could be considered to be a ‘contractor’ or an employee. It is important to understand when you would be considered a contractor versus an employee as there are different tax consequences for each. Read how to determine if you’re a contractor or employee here.
As a contractor who is a sole trader you need to put aside money for tax which will be payable at year end as no one else is withholding tax for you throughout the year. You’ll also need to make put aside the the GST payable at the end of each quarter if you are registered for GST.
Airtax helps you take care of all your tax requirements, on you mobile. Register an ABN/GST and lodge your BAS and income tax return. Get started here.
Yes. You will be charged 5% of the total amount owed to you on each Timesheet to use CarePay e.g. if you are owed $200 for work done during a particular period, you will be paid $195 and Careseekers will be paid $5. The fee will be automatically deducted.
CarePay adds real value – it provides you with an invoicing system and allows you to keep records of all work done. It ensures you are paid securely and quickly. All you need to do is fill in your timesheet.
If you are driving your car regularly as part of your work i.e. when you are assisting clients, you should consider getting you vehicle comprehensively insured. Visit your insurance dealer for an accurate quote and more information.
The first person you should contact should be the person/family you are working for. Please let them know that it is Careseeker’s policy that they pay invoices within 72 hours.
If after 7 days you have still not been paid, please contact the Careseeker team at firstname.lastname@example.org and state your invoice number.