We are here to make finding care work easy. Below are some frequently asked questions but please contact us if your query is not answered.
Careseekers connects you to the in-home care you need. We bring together people needing care and support workers with care and support workers, looking for work. Our focus is aged, disability and post-operative care. Careseekers is Australia's only online care platform that allows you to contact care workers for free.
Care and support can be provided in your home, aged care facilities, respite centres and group homes.
Careseekers is about choice - you connect with care and support worker on our site for free or through our Concierge Service for a one off fee and then put in place the arrangement that works for you and the worker.
Careseekers is not an agency. It is an affordable service, allowing you to hand pick your care and support worker for when you need them.
Care and support workers have created profiles on the site, stating their rates, employment history, experience and skills.
If you are an individual looking for care or support for yourself or a loved one, you can connect with these care and support workers on our site by posting a job and searching and contacting care and support workers.
Posting a job is the most effective way of getting your job out to the care and support worker database. Simply:
- Search care and support workers and filter by your needs e.g. location, language, skills.
- Contact care and support workers through our safe, internal messaging system.
Time poor or need assistance connecting with care and support workers? Use our Concierge Service and let us do the hard work for you! Discuss your care and support needs with a member of our Care Team who will create a shortlist of suitable candidates. We reference check all shortlisted candidates and send you a detailed brief. All you have to do is pick the candidates you want to interview and meet with them. To learn more about our Concierge Service, click here
There are three ways you can search for a care or support worker on our site:
- On the home page – click on find a care worker in the navigation bar and enter your requirements. Once you find a care worker you would like to read more about or contact you will need to register with Careseekers.
- Post a free job!
- Use our Concierge Service.
Once you have registered with the site, you will be able to contact care or support workers through the Careseekers messaging system. To make the process as safe as possible, you will be able to contact care workers without giving them your personal email address or phone number.
Posting a job allows suitable care workers to contact you. Further, each week email alerts with job postings are sent to care workers. This increases your chance of finding a care worker.
Care workers set their own rates. They generally charge by the hour, but may be negotiable.
Care workers rates are stated on their care worker profiles and are generally between $25-35 per hour.
Rates may be different for overnight and weekends. Just ask the care worker.
If you have a set budget, discuss with care workers as some may be willing to work within your budget.
If you choose to directly employ a care worker you need to be aware of the pay rates set out in the award. For more information on employing a care worker see the question below on How do I engage the care worker?
A care or support worker can be your direct employee or an independent contractor who you engage to do care or support work.
Whether your care or support worker is an independent contractor or your employee will affect many aspects of the relationship. For example, care workers engaged as independent contractors are responsible for their own tax and super contributions. However, if you directly employee the care worker you will be responsible for their tax and super.
For more information on whether your care worker is an employee or contractor and sample contracts you can use download our free guide ‘Engaging a care worker’ here.
This is something for you and the care or support worker to decide.
If your care worker is an independent contractor, you may wish to pay them using our CarePay system.
CarePay is simple online system that allows you to make payments to your care worker using your credit card. We will be launching this very soon.
If you are an individual looking for a care worker for yourself, a friend or a loved one it is free to post a job, search the care worker database and contact care workers. We understand the strain that families are under and have created this free service as our way of giving back.
To register with Careseekers, care workers have to have a National Police Check Certificate, 100 points ID and two references.
It is essential that you view the care workers workers National Police Check Certificate before engaging them. Most police check certificates will indicate that the person has no offences. If a care worker has offences listed on their police check certificate, you need to decide whether you will engage the care worker.
It is also essential that you ask the care worker for their referees and call two referees before hiring the care worker. We will do this for you if you use our Concierge Service.
If you are unsure what to ask a referee, we have provided a list of reference questions for you available in the Resources section.
Please see our terms and conditions. Any care worker that does not comply with our terms and conditions will be removed from the Careseekers website.
No. All forms of correspondence occur through the Careseekers messaging system. Therefore you never need to give personal details like your phone number or personal email until you feel comfortable to do so.
We recommend checking at least two references before employing a care worker. We encourage all care workers on our database to have two references ready to provide to any potential employers.
From Feb 2017 aged care funding in Australia is changing. Careseekers is keeping up to date with these changes. Please contact us directly with any questions you have (email@example.com)
We believe we have a great database of care worker. However please get in contact with us if you have not been able to find a suitable care worker and hopefully we will be able to assist further.
Careseekers is an online matching service. Careseekers brings together people needing care workers, for themselves or others, and people looking for work as care workers. Our focus is aged, disability and post-operative care.
If you need to hire care workers to work in your nursing home, group home or any other residential or day facility you can post jobs and search our care worker database.
Everyone viewing your job ad will be a care worker. All care workers on our database have a police check obtained within the last three years.
Absolutely! Careseekers has a variety of care workers looking for work, many are looking for permanent part-time, fill time or casual positions in nursing homes, group homes and retirement villages.
The great thing about posting a job on Careseekers is you will only receive applications from care workers who have the qualifications and experience needed to work in the industry. No time wasters. It’s the most efficient way to find suitable care workers for your organisation.
Organisations can post jobs on the site with their logos for a small fee.
To post one job costs $40.00 (job stays on the site for one month).
You can also purchase job postings in bulk:
- 5 jobs for $175 (valid for 12 months)
- 10 jobs for $300 (valid for 12 months)
If you need help recruiting for your organisation we offer a concierge service for organisations, think of it as outsourcing your HR department. For a one off placement fee we will find the candidates for you, reference check them and arrange interviews for you. Take the hassle out of recruiting and let us do it for you.
This section of FAQs applies to individuals and families paying their care worker privately. If a provider will be responsible for paying your care worker please see the section below on ‘Using my Government funding to pay for my care worker’.
Paying a care worker involves approving their timesheet and making payment. You will receive an email stating that a care worker has submitted a timesheet for you to approve.
To approve the timesheet, log into your account and click on the “Manage Account” tab. Select “Timesheets to Approve” and you will be able to view the timesheet.
You will then be able to either APPROVE timesheets or APPROVE and PAY. If you only approve, then the timesheets will go into the tab marked MAKE CARE WORKER PAYMENTS to pay later.
If you have a provider paying for your care, the approved timesheet will be sent to them as an invoice for payment on email.
If you APPROVE and PAY, you will be asked to fill in your credit card details.
You will only need to enter your credit card details the first time you pay a care worker. So that you don’t have to enter them again, they will be securely stored with our payment partner Stripe. For more information about Stripe, you can visit their site here.
Please note, we do not store your credit card details anywhere on the Careseekers website and have no access to your Stripe account.
It is expected that you approve a time sheet and pay a care worker within 72 hours of receiving their timesheet. Failure to do so will result in additional charges of $10 per day.
Care workers are relying on you to make prompt payment to cover daily living expenses like rent.
You cannot make changes to submitted timesheet. However if you disagree with the date, hours worked, amount owed you can send the timesheet back to the care worker with your queries.
Click ‘resubmit’ and enter your queries in the ‘comments’ box. Clearly state which details you want changed.
The timesheet will be sent back to the care worker to make changes and resubmit the timesheet to you for payment.
Yes there is. To view all invoices you have received go to your account dashboard, and click on the “Manage Account” tab. Then select the “Past Invoices” option. It will show you:
- A summary of individual invoices you approved
- The date the invoices were for
- Who sent them to you
- How many hours and at what rate the service was charged
- The total amount
- An option to view a breakdown of the invoice if you click “View Invoice”
- And whether or not you the invoice has been paid
You can download a PDF version of your invoices.
Yes. You will be charged 2.6% of the total amount you owe to the care worker for using CarePay.
There is also a 2.9% fee for using Stripe. So altogether the admin fee is 5.5%
CarePay adds real value – it provides you with an easy and secure way to pay your care workers. It allows you to keep copies of all invoices for record keeping and obtaining Government funding.
Yes you can. If your funding is managed by a provider and they have approved you using a care worker from the Careseekers website they will be able to pay your care worker on your behalf, with your funding.
To set this up you will need to enter your provider details into your account dashboard. Log into your account dashboard and open the ‘provider detail’ tab.
You will receive timesheets to approve. Please only approve timesheets. Do not approve and pay.
Once you have approved the timesheet an invoice will be sent directly to the provider for payment.